Accessibility has become a much bigger part of software conversations, particularly in the public sector. That's a good thing. But it has also created a new category of software marketing that deserves a little scrutiny. We've heard two versions. The first is fairly specific: a software vendor or implementation partner tells you the platform includes accessibility or remediation capabilities. Sometimes those capabilities are real and useful. But exactly what they remediate, how they work, and...

One of the questions I hear all the time from customers is some version of this: “We’ve done a lot with Laserfiche. What should we be doing next?” It sounds like a simple question. It usually isn’t. Some organizations have been using Laserfiche for years and have strong records management practices, but they’re just beginning to look at integrations. Others have automated dozens of processes but still have departments working outside the system. Some are considering Cloud. Some want to know...

One of the questions I hear all the time from customers is some version of this: “We’ve done a lot with Laserfiche. What should we be doing next?” It sounds like a simple question. It usually isn’t. Some organizations have been using Laserfiche for years and have strong records management practices, but they’re just beginning to look at integrations. Others have automated dozens of processes but still have departments working outside the system. Some are considering Cloud. Some want to know...