Today’s agencies are undergoing rapid modernization, growing resident expectations, budget shortfalls, and unpredictable disruptions such as the pandemic and political unrest. Local governments must evolve from paper processes that limit the ability to satisfy constituents fully
Here are some reasons agencies should embrace digital transformation and conder paperless resident services.
Resident Convenience
Modern consumers are used to working with private sector technologies and customer experience (CX). Whether ordering takeout, shopping online, or moving investments, residents are accustomed to conducting business entirely online. Digital processes are replacing document-laden trips to city hall. By digitizing operations, governments can process claims, applications, and license requests more efficiently.
Proving Transparency
Automated workflows and forms driven by Laserfiche promote transparency by automatically notifying constituents and management of each service step. Placing information in publicly searchable portals saves government agencies time and money spent complying with open data requests. A public records request can be built using LF Forms and Workflow if the information isn't found in the searchable database. All of the Laserfiche Technology is auditable to prove compliance.
Save Time, Deploy Employees to Strategic Tasks
When information is stored in the cloud, staff have anytime/anywhere access to information. Plus, they aren’t spending precious time looking for and updating files. Employees can be deployed to work on more strategic tasks like planning, budgeting, or records management functions. In addition, field workers and inspectors have access to forms and documentation when visiting properties. Using their devices in the field, they can easily make updates as necessary. Since the document is in the cloud, all have immediate access to the updated files.
Automation Is Where It’s At
Document-driven automation produces higher-quality work that can be easily supervised and audited. Digital workflows enable government employees to track a project’s progress, automatically notify the correct people once a milestone is reached, and create reminders, so tasks are not stalled due to interdepartmental miscommunication. Digital forms, filled out by the public and employees, automatically populate databases with information, reducing the need for manual data entry.
Are you interested in learning more about digital transformation? Watch this space for Part Two.
