Complete Paperless Solutions is committed to providing the best service for our customers. To this end, we offer comprehensive preproduction services that are based on our years of experience in providing guidance and oversight to bring pioneering business process improvements to fruition.
Site Analysis & Business Process Recommendation
Implementing a business critical software solution that seeks to fundamentally change the way an organization runs an important process can be a vexing proposition. This is why CPS offers our own expertise to organizations seeking to develop a graduated understanding of a proposed solution and generate a comprehensive rubric for a project’s scope and execution.
Our site analysis service involves one or more CPS experts traveling to your site for one to three days of pointed observation. During this time, the CPS team will take stock of the relevant processes, conventions and concerns surrounding the proposed solution. Following these visits, CPS will generate a granularly detailed report of our findings, as well as highly faceted series of recommendations based on our findings, typically including but not limited to a recommendation for components (hardware and software) to aptly satisfy the proposed solution.
Our software architects are authorities in the implementation, configuration and use of all of our systems.
Installation, Testing & Training
We start by working closely with your system administrator to install your solution according to specifications. From there, we configure the new system while also closely scrutinizing any and all areas of concern. Once every possible safeguard has been securely placed and the system has proven to be configured to perfection we will supervise your end users in using your new custom system in actual operation. This process grants your staff the ability to pose questions directly to their trainers as they arise. This stage typically takes only one day per group, and there’s virtually no limitation on group size.
CPS employs five full time engineers. That means that we’re the company you come to when you need a solution that goes beyond the inherent abilities of your system or a simple integration. If there’s a process you desire that is programmatically possible and prudent, our innovative, experienced and often novel group of software programmers, architects and subject matter experts are raring to bring your vision to life.
Complete Paperless Solutions is a customer centric engineering firm. Not only is our team highly knowledgeable but we are out of the box thinkers that have years of technical experience behind us. We go the extra mile to take care of you and your issue. We want you to feel like you are our only client. We encourage education while we walk you through the fix. We have long term relationships with our clients base because they know they can count on our worry free service.
Here's what some of our customers are saying:
Clients want copies, things need to be signed, there’s paperwork every day! We just couldn’t afford for the file pulling process to be such a log jam in our process anymore!
Complete Paperless Solutions gives us that coveted “right now” ability. Before it was time consuming to find client contracts and other documents. "Now we get anything and everything in a second or two. My experience with CPS was great. Just a few weeks for testing, installation and training and we were up and running smoothly.
-San Francisco Giants-
"When there’s a tricky issue CPS sometimes uses remote access software to actually come into our system and manage the problem directly, with our oversight, of course. They take these things seriously and honestly act as an adjunct to our IT department on occasion. It really feels like we’re players on the same team."
-City of Encinitas
Laserfiche help features and the support website can answer many issues and are one of the best things about the product. However, for those times when online support comes up short, the CPS support services have filled in the gaps in an excellent way. In the several years we have worked with CPS, I can't think of one time they have failed us. Thank you CPS!"
-County of Santa Barbara
Complete Paperless Solutions possesses the abilities and resources that help to ensure the success of our evolving electronic document management needs and technology capabilities. Their ability to integrate our systems enables the City to more effectively manage our business processes and improve efficiencies.
CPS professionalism, expertise, knowledge, and unique understanding of local government has taken us to the next level in our advancement of technology and their team continues to provide City staff with solutions and concepts that provide positive results.
-City of Yucaipa-
We were with another Technology Reseller and we wanted to try something else. We really felt that CPS had more to offer and that certainly has proven to be the case.
The transition went smoothly, and all of the improvements we had initially envisioned are either functional or in the works. Their technical expertise and dedication are superb.
"Complete Paperless Solutions"