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Frequently asked questions
Yes, both Laserfiche Self-Hosted and Laserfiche Cloud have online documentation.
• Self-Hosted(https://doc.laserfiche.com/laserfiche.documentation/11/administration/en-us/Default.htm)
• Cloud(https://doc.laserfiche.com/laserfiche.documentation/en-us/Default.htm)
Additionally, CPS provides a Quick Reference Guide that covers the basics of Laserfiche. Please contact your Account Manager to receive the Quick Reference Guide.
Yes. Laserfiche offers training via Laserfiche Aspire.(https://www.laserfiche.com/learn-support/aspire/) Laserfiche Aspire offers many free topics that all users can access. Additionally, Aspire offers various levels of certification.
Yes, training is always available for all CPS customers. Our training sessions are customized to your environment and your organization’s processes. Please contact your Account Manager to request training.
Yes, we offer webinars three to four times a year. Our webinars cover new features, specialized processes, and solutions others have deployed. Here are just a few: To Integrate or Not to Integrate,(https://www.cps247.com/post/webinar-to-integrate-or-not-to-integrate-that-is-the-question) Trustworthy Systems, (https://www.cps247.com/post/you-asked-and-we-bring-it-a-trustworthy-systems-webinar)and Learn More About the Laserfiche Roadmap. (https://www.cps247.com/post/webinar-learn-more-about-laserfiche-roadmap-analyst-reviews-and-future-capabilities)Other webinars can be found by searching our InfoHub for webinars.
Yes. Laserfiche Aspire (https://www.laserfiche.com/learn-support/aspire/)offers videos on topics such as Repository, Workflows, Forms, and Administration. The videos cover a specific topic, which allows them to be short but still very informative. Additionally, our Quick Reference Guide covers Laserfiche basics that will aid in your learning if you prefer written documentation. Please contact your Account Manager to access the Quick Reference Guide.
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You Can Add AI to Anything. That Doesn’t Mean It Will Work
There is no shortage of excitement around AI in the ECM world right now. Intelligent capture. Smart fields . Generative summaries. Chat interfaces are layered on top of records repositories that have existed for decades. On paper, it all sounds transformative. But at CPS, we’re seeing a hard truth emerge in real environments: AI does not fix disorder. It amplifies it. If your enterprise content management system is poorly organized, inconsistently governed, or fragmented acro


City of Upland Strengthens Records Integrity with Assureon Device
Complete Paperless Solutions is proud to announce that the City of Upland has added an Assureon device to its Laserfiche environment, formally elevating its platform to a Trusted System. Upland first partnered with CPS in 2022 after a competitive RFP process. From the beginning, the City demonstrated a thoughtful, strategic approach to records management. This latest investment reflects a continued commitment to long-term integrity, transparency, and defensible governance. Th


CPS at the League of California Cities City Managers Conference in Napa
Complete Paperless Solutions was proud to be represented by Jamie Dunn, VP of Sales, at the League of California Cities City Managers Conference in Napa. While the event had a smaller vendor footprint than some municipal conferences, our decision to attend was intentional and values driven. There were approximately 30 vendors onsite, with a strong presence from builders and contractors and a handful of AI focused companies. Booth traffic was lighter than anticipated. Even so,
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