For a long time, ECM was defined by where content lived. Documents were scanned, stored, organized, and retrieved. Success meant getting out of paper and into a system. And for many organizations, that was a meaningful and necessary transformation. At CPS, we have been working alongside agencies through each of these phases. First helping them get to digital. Then helping them automate. Then helping them connect systems that were never originally designed to work together. Then came...

There’s a lot of noise right now about AI. Most of it sounds impressive. Very little of it sounds usable. If you work in local government or manage an ECM system like Laserfiche, you’re not asking whether AI is interesting. You’re asking something much more practical: Where does this actually help my staff tomorrow? The answer is not “everywhere.”And it’s definitely not “replace what you already have.” What we’re seeing instead is something far more useful. AI is showing up as a quiet layer...

Let’s be honest. We all say we are tired of trend posts. And then we read every single one. T he problem is not that trends are useless. The problem is that most of them float at 30,000 feet. They tell you what is coming, but not what to do about it. They describe momentum but offer no roadmap. In 2026, government agencies do not need more predictions. They need execution. Across federal, state, and local agencies, five forces are reshaping enterprise content and records management. You will...