One of the questions I hear all the time from customers is some version of this: “We’ve done a lot with Laserfiche. What should we be doing next?” It sounds like a simple question. It usually isn’t. Some organizations have been using Laserfiche for years and have strong records management practices, but they’re just beginning to look at integrations. Others have automated dozens of processes but still have departments working outside the system. Some are considering Cloud. Some want to know...

One of the questions I hear all the time from customers is some version of this: “We’ve done a lot with Laserfiche. What should we be doing next?” It sounds like a simple question. It usually isn’t. Some organizations have been using Laserfiche for years and have strong records management practices, but they’re just beginning to look at integrations. Others have automated dozens of processes but still have departments working outside the system. Some are considering Cloud. Some want to know...

For a while, interoperability was one of the hottest topics in Enterprise Content Management. Every vendor talked about integrations, connectors, APIs, and eliminating information silos. Then the conversation changed. Today the spotlight belongs to AI. Every conference, webinar, and product announcement promises smarter automation, intelligent assistants, and better business outcomes. Yet one of the most important technologies enabling those capabilities receives surprisingly little...