In the enterprise content management (ECM) industry, central control is the standard. Mature ECM programs are built on enterprise governance : standardized metadata , defined retention schedules , consistent security models, and centralized oversight. These controls are not optional. They are expected by auditors, regulators, legal counsel, and executive leadership. Without central control , organizations face real risk — fragmented information, unmanaged records, legal exposure, and loss of...

For local agencies, digital transformation is not just a trend. It is the path to more efficient services, greater transparency, and stronger community trust. Yet even when the benefits are clear, the journey can feel overwhelming. The reality is that most challenges are common across agencies, and each one has practical solutions. At CPS, we encounter these roadblocks every day, and we work closely with local agencies to clear the path forward. Below, we have structured the most frequent...

BACKFILE CONVERSION Are You WCAG Compliant? Accessibility is no longer optional for public agencies. Under ADA Title II, Section 508, and various state-level mandates, digital content must be accessible to all members of the public. Cities and special districts are increasingly discovering that, even with powerful tools like Laserfiche, WCAG compliance remains a shared responsibility. Laserfiche offers accessibility features, but the content itself remains in the agency's hands. This blog...