Celebrating Innovation, partnership, and the power of laserfiche

Complete Paperless Solutions | Customer awards program

At CPS, we believe that digital transformation doesn’t just happen through technology—it happens through people. Every day, our clients redefine what’s possible in local government by using Laserfiche to modernize records, streamline processes, and deliver better public service.

The CPS Customer Awards recognize those agencies that exemplify the best of what digital transformation can achieve: smarter processes, empowered teams, and trusted systems that stand the test of time.

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Award Catagories

Digital Transformation Leader (Large Agency)

For agencies with populations above 100,000 or equivalent operational size.
This award recognizes exceptional achievement in enterprise-wide Laserfiche adoption. Winners demonstrate measurable impact across multiple departments and showcase how ECM supports their strategic goals.

Example accomplishments:

Cross-department process automation and integration
Enterprise governance and trusted system practices
Meaningful transparency or citizen-service improvements

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Digital Transformation Leader (Small Agency)

For agencies serving smaller populations or operating with limited resources that achieve outsized results through Laserfiche.

Example accomplishments:

Creative use of workflows and forms to eliminate manual processes
High-impact automation within a single department
Demonstrated commitment to continuous improvement and adoption

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Trailblazer Award (Large Agency)

For larger agencies that have taken bold steps to extend their Laserfiche ecosystem, whether through innovative integrations, cross-department collaboration, or citizen-facing transformation.

Example accomplishments:

API-driven integrations with ERP, permitting, or GIS
AI-powered document capture or metadata initiatives
Projects that model innovation for peer agencies

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Trailblazer Award (Small Agency)

For smaller organizations that prove innovation isn’t limited by size.

Example accomplishments:

Clever process re-engineering that improves daily operations
Early adoption of Laserfiche Cloud or new features
Demonstrated leadership in sharing success with peer agencies

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How it works

Selection and Recognition

Award nominations are open to all CPS clients. Agencies may self-nominate or be nominated by their CPS account team. Submissions are evaluated by CPS leadership based on measurable results, creativity, and commitment to ongoing process improvement.

Winners will be recognized at CPS’s annual client appreciation event and featured in:

A dedicated blog spotlight on the CPS Info Hub
CPS social media and newsletters
The CPS Customer Hall of Fame

The CPS Customer Awards are more than recognition—they’re a celebration of partnership. Each winning story showcases how California’s local agencies are using Laserfiche not just as a tool, but as a foundation for better service, accountability, and trust.