For decades, the City Clerk’s Office was regarded as the quiet backbone of government, serving as the keeper of agendas, records, and resolutions. But in 2025, something remarkable is happening. Clerks and secretaries are becoming the catalysts for digital transformation across local agencies. At CPS, we see this shift every day. The conversation has moved from “how do I get my paper scanned” to “ how can I make this process work better for everyone? ” From Custodian to Strategist The...

A CPS Perspective Government organizations are taking confident steps toward digital maturity. In 2026, Enterprise Content Management is no longer a behind-the-scenes technology. It is a public-facing engine for service delivery, accountability, and trustworthy systems. Agencies are prioritizing automation, retention, and secure access to ensure residents get the services they need without delays or barriers. As Jamie Dunn, Vice President of Sales at CPS, explains: “Technology is most...

When it comes to digital transformation, most agencies want to know one thing: how far have we come, and where do we go next? That’s exactly what the CPS Laserfiche Maturity Model was designed to answer. For many organizations, Laserfiche started as a document repository — a safe digital filing cabinet. But as the platform evolved, so did the opportunities. Today, Laserfiche supports automation, analytics, trusted systems, and AI-driven insights. The challenge is knowing where your agency...