Artificial intelligence has quickly become one of the most talked-about technologies in government. But for many local agencies, the question isn't whether AI matters. It's where it fits into the work already happening every day. The good news is that local governments already have the ingredients AI needs to deliver value: documents, forms, records, and established business processes. When AI is applied thoughtfully, it can help staff spend less time searching, reading, categorizing, and...

Selecting enterprise software used to be relatively straightforward. Organizations compared features, reviewed demonstrations, evaluated pricing, and chose the platform that best met their requirements. Today, that process is often more complicated. Many technology providers offer the same software. The feature sets are identical. The product roadmap is shared. The core capabilities are the same. So how do you choose? The answer has less to do with the software itself and more to do with the...

Most people think expertise is about having the right answers. In practice, expertise often looks like asking better questions. Technology projects, governance initiatives, accessibility programs, records management efforts, and digital transformation projects rarely fail because someone lacked a feature. More often, they struggle because important questions were never asked in the first place. A department requests a new workflow. A manager asks for additional storage. An agency wants to...