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Process Automation Serves Municipal Efficiencies




Citizens expect efficient, easy-to-use, and responsive services from their local governments. However, many municipalities find themselves in need of more resources and facing ever-growing demands on their time. This is where process automation can step in, offering a ray of hope by lightening the load of these local governments and paving the way for efficient operations.


Why should I care about process automation?


Process automation leverages technology like Laserfiche to automate repetitive, manual tasks, such as data entry, permit applications, querying other related systems for data, and appointment scheduling. Instead of employees getting bogged down in paperwork, automation frees them to focus on higher-level tasks, strategic activities, and citizen interaction.


Here are some benefits of process  automation for local agencies:

  • Enhanced efficiency: Automated processes streamline workflows, reducing processing times and freeing staff time. Imagine permit applications automatically routed for approval or public inquiries answered by chatbots – many things are possible!

  • Improved accuracy: Manual data entry can be tedious and error-prone. Automation eliminates this risk, leading to more accurate data and better decision-making.

  • Increased transparency: Automated workflows often use online portals, which provide citizens with real-time updates on the status of their requests. This fosters trust and transparency.

  • Reduced costs: Automation can lead to significant savings for local governments by streamlining processes and minimizing errors.


Process automation is not just about efficiency; it's about empowering your employees. By freeing them from routine tasks, automation allows them to focus on more strategic initiatives, enhancing their value and capability to provide better service to citizens.


While the benefits of automation solutions are undeniable, navigating this complex landscape can be daunting. This is where the value of a local solution provider like CPS, with its deep government expertise, becomes apparent. With a track record of serving nearly 200 satisfied government clients and a 98% client retention rate, we offer a unique understanding of the California Agency Ecosystem.


Process automation isn’t about replacing public servants but empowering them. By automating the mundane and partnering with a local expert, local governments can free up their talented workforce to focus on what matters most: serving their citizens effectively.


One widespread area for automation is accounts payable. We wrote parts one and two of a series about the value automating this process brings. Please feel free to check them out.


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