"Content services are a set of services and microservices, embodied either as an integrated product suite or as separate applications that share common APIs and repositories, to exploit diverse content types and to serve multiple constituencies and numerous use cases across an organization." - Gartner Research LLC.
Organizations must identify the strategies that will make them compliant, innovative, and resilient. And how we can continue to evolve these strategies. Here are some trends experts identified that organizations should examine.
Innovation in content management comes from business leaders who then partner with operations to implement
Senior IT roles used to own content management. Still, we’re seeing many more line-of-business leaders who understand that content services and related technologies can help their teams solve specific challenges. This shift occurred because the business leaders tend to be closer to the organization's pain points.
Content micro processes will connect clients and partners to essential workflows
Micro processes are specific touchpoints within a larger workflow. For example, the Laserfiche Form that fronts a citizen records request portal. These types of deployments are specifically identified areas that help the workflow operate smoothly.
Privacy requirements like GDPR will force new approaches
For instance, legislators are now looking at finally passing privacy regulations so that US residents will have some of the same protections as the EU. This will have a drastic effect on retentions and policy-driven deletions and dispositions. These more robust requirements will encourage organizations to take the step and start deleting data that could be risky if lost, breached, or disclosed inappropriately.
Organizations will again focus on Knowledge Management.
We didn’t think they ever stopped, especially agencies and highly regulated industries. Now, all organizations must build parameters around knowledge sharing and access to support WFH and work from anywhere at any time.