If you're passionate about technology, enjoy helping others, and have a keen eye for detail, we want to hear from you! Apply now to join our dynamic team and start your career in technical support.
Job Title: Entry-Level Technical Support Associate
Responsibilities
Technical Support: Help users by researching and answering questions related to computer systems, software, and hardware, emphasizing Laserfiche software. Troubleshoot issues promptly via phone or email.
Problem Solving: Identify problems, research solutions, and guide clients through corrective steps.
Documentation: Maintain accurate documentation to improve client references and ensure compliance with service agreements.
Client Training: Contribute to developing client training programs by identifying learning issues and recommending instructional language.
System Performance: Enhance system performance by identifying issues and suggesting improvements.
Continuous Learning: Embrace the opportunity to stay updated by participating in educational opportunities offered by CPS and Laserfiche and maintaining personal networks. CPS is committed to supporting professional development.
Qualifications / Skills
Problem Solving: Ability to analyze and resolve technical issues.
Verbal and Written Communication: Effective communication skills include communicating internally with clients and ISVs.
Operating Systems: Proficiency in various operating systems.
Customer Service: Prioritize client satisfaction.
Quality Focus: Attention to detail is critical for this position.
PC Proficiency: Comfortable with computer systems, specifically Windows operating systems.
System Administration: Basic understanding of system administration.
Education and Experience
Bachelor’s degree in computer science, information technology, or computer information systems.
Prior information technology or systems administration experience is a plus.
Please send your resume and references to Info@cps247.com
Complete Paperless Solutions is a developer, systems integrator, migration and conversion expert, and a globally recognized Laserfiche intelligent content management, records management, and business process automation provider. We are proud to be the sole recipient of Laserfiche’s 2022 Customer’s Choice Award, a testament to our commitment to excellence. Join our EOC and be part of our success story!
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