Ready or Not: AI is Here
With the speed and velocity of tech advances such as the cloud and the IoT, there is more data than ever. This presents huge opportunities for governments that can leverage this information. Simultaneously it creates huge challenges in terms of how data is collected, processed, and stored. It is estimated that by the end of 2020 that the worldwide volume of data will increase to 44 zettabytes (1000 x 1000 x 1000 terabytes).
Laserfiche ECM already plays a key role in helping municipalities deal with this deluge of data and channel the flow of information through the agency. And with the rapid development of AI--your Laserfiche will become even more robust.
Consider AI and it’s fellow, machine learning, the use of tech to perform work normally done by people, as the nexus to wringing value from all available information. Not only is AI capable of handling massive volumes of data it is also capable of learning from that data. Accordingly, AI depends on ECM to provide large amounts of good data it needs to function at its apex.
An AI-powered Laserfiche system can be trained to extract and tag documents. This feature is called Robotic Process Automation (RPA) and can identify document types based on content, identify the appropriate action (the route for approval, route for archive, etc.), using key metadata. RPA can be used for many simple processes.
AI can add or enhance other capabilities inherent in ECM. For instance, like image recognition technology, pictures can be auto-tagged after upload and the text can be captured and search on.
Similarly, AI-powered voice recognition can be used to extract valuable information from audio files, allowing businesses to access potentially valuable but previously inaccessible information for better insights.
AI facilitates Natural Language Processing, allowing ECM Laserfiche to understand data and context on a semantic level for more intelligent processing of data. For example, the system could analyze the language used in emails and other unstructured documents to establish context and intent, and decipher things like relationships projects and cases, making information easier to retrieve when it is required. Think about how useful that would be to your clerk’s office or your city attorney!
Municipalities need to be diligent about how they protect the data and privacy of their citizens, in particular, when it comes to Personally Identifiable Information (PII.) Automated redaction powered by AI can help to protect this data, minimizing the risk of a breach. Laserfiche can learn to recognize sensitive information, like social security numbers, based on patterns and make a suggested redaction. As time went on the system becomes more accurate and trustworthy.
With all these advancements, now is the time to start thinking about how AI can enhance your Laserfiche system. Make sure you don’t get left behind!