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Knowledge Management: Looking at the Macro (Part Two)

This is the second of a two-part blog post about Knowledge Management and how to keep these higher-level programs in mind when working with Laserfiche. Technology is only part of an organizational effort and can’t solve business problems simply through deployment. Below, we’ll discuss our favorite element, technology, and the final piece, strategy.

Knowledge management components facilitate capturing, organizing, sharing, and utilizing knowledge, leading to improved decision-making, innovation, collaboration, overall organizational performance, and delivery of resident services for agencies.

Each element represents a specific area that can add extra value to your knowledge management program. The level of efficiency you require in your organization depends on how these four elements work together. Now for our final two elements

Use technology, but it won’t necessarily solve your problem

Technology is considered an essential tool for collecting and distributing knowledge in the organizational environment. Technology has accelerated both the acquisition of knowledge, collaboration to modify that knowledge, and the dissemination of that information. In other words, technology manages the information lifecycle.

Various types of technologies can be used within organizations to help achieve the most efficient knowledge transfer. These include hardware and software, databases, content service solutions (such as Laserfiche), search engines, content management, collaboration, and social media apps.

With technology, the primary goal is to consistently support the various activities related to knowledge sharing and transfer from capturing and organizing knowledge to sharing and collaborating on it.

Your strategy is the result of requirements gathering

A knowledge management strategy should clearly state all the activities an organization should manage to leverage its knowledge effectively. It involves setting goals, defining objectives, and clearly defining how to achieve them.

To succeed, it is crucial to understand the requirements of the business. Only when a company meets client needs and requests can it be successful. Various initiatives are intended to help people understand the requirements and desires of people in general and allow them to acquire relevant information.



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