In 2022: What Will Agencies Be Looking for in ECM? Part One


Enterprise content management is both an initiative and a technology that organizations can leverage to manage content. It is accessible 24/7 to augment collaboration, provide context for transactions and maintain security.


Industry analysts IDC predict that by 2025 the worldwide volume of data will increase tenfold to 180 zettabytes. Hence, ECM is now so critical that it is expected that the market will reach 67.14 billion by 2022. Accordingly, we’ve found that the significant ROI in a Laserfiche implementation proves its ability to improve efficiency.


As agencies aspire to modernize the capture, management, and control of data, so too, leading ECM vendors, such as Laserfiche, are continually innovating to empower business users with the means to digitize the workplace.


Below are the trends forecasted to both reshape the market and perhaps also to spark your interest to update your requirements list when it’s time to upgrade or initially execute your Laserfiche system.


Usability: The Functionality That Rules Them All


Software adoption is a balance of many skills: research, purchasing management, communication, and execution, and training–all in the hope of ensuring the staff will use the new system. Everyone agrees that usability is crucial, possibly the most critical function.


Over the past twenty years, ECM vendors have focused on improving usability. Now that organizations understand the value of digitization, they also want to ensure user adoption because they can only realize the business value of ECM. If the consumerization of IT has taught us anything, there’s enormous pressure on the vendors to deliver good UX. So good that users will become advocates.

Because of this, when you are developing your ECM must-haves, usability needs to be a priority. Remember to look for features such as drag-and-drop, tight integration with Windows, and web forms.


Customizing Laserfiche and Selecting the Right Implementation Partner


Increasingly, organizations aren’t satisfied with just being easy-to-use. The implementation of COOTS ECM software is usually not successful if it cannot customize to both user needs and business requirements, goals, and objectives. Using a Laserfiche Partner like CPS to tailor features to your specific workflow and business processes and offer comprehensive training will transform users into advocates. Their ability to customize Laserfiche’s look and feel, meeting users’ expectations, compels high usage.


One of the most critical features of ECM is search. Users need to be able to find information intuitively. CPS leverages metadata and integration skills to boost custom search abilities. In addition, with Laserfiche, the content can remain in the repository but be searched for through other business systems, eliminating data silos.


Artificial Intelligence and Laserfiche


As Laserfiche evolves, advancements such as AI and ML now have real-world applications. From increased productivity to a reduction in human errors, applying AI to content is helping users extract insight from unstructured data, accelerate business processes and distribute metadata across business systems. An example of AI in use can be applied to invoice processing. One of the biggest frustrations of automated capture during this process is that individual invoices vary in layout, so it’s challenging to use Pattern Matching to grab metadata. HOWEVER, using AI and Laserfiche Workflow adds the ability to recognize different formats, decreases the amount of times accounting staff needs to type into the metadata field and improves QC. Simultaneously allowing your agency to benefit from any early/timely payment discounts.


New developments in Laserfiche open up new realms of possibilities as organizations look to automate and modernize the workplace and empower their workforce. A positive user experience drives success across the organization. In Part Two of this post, we’ll discuss hybrid environments and mobility.


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