Tech Trends That Will Define Digital Government Transformation in the Next Five Years
In a world in flux, state and local governments will need to perceive and respond to new technology opportunities that will serve citizen’s needs as they emerge. To fulfill their citizen service obligations, governments will need to integrate their people and processes with technology.
Breaking down silos and streamlining the flow of data and processes are central to finding new solutions, enhancing security and personalizing the citizen experience. The transformation will require governments’ adopting new systems and models better suited to today’s digital environment. This list of transformations is informed by over 20 years of implementing and supporting enterprise content management and other technologies for municipalities.
Smart government- Cities and counties are at the forefront of this trend but it is now coming to universities, military bases, and special districts. Smart communities will deploy technology in a manner that will allow them to serve citizens in a collaborative and complete manner. These technologies will leverage the IoT to make data-driven decisions by tracking and monitoring resources. Importantly these systems will make information sharing among authorized agencies easier.
Citizen experience takes center stage- For an overlong period, governments have relied on a hodgepodge of systems and processes to identify and manage citizens. Envision logging into government the way you log into Amazon. Compellingly, a unique, digital identity could enable dramatic improvements in service. A portal with secure, authenticated sign-in could allow access to requested documents and information about benefit programs and other data. Additionally, human-centered design is now the lens through which we view government website development. In the background workflows and other infrastructure improve the quality of interaction between the government and its customers.
Data ethics- As the headlines reveal, data leaks and hack attacks have become more prevalent. As information is power, some individuals or entities will want to use that information for ill. Governments will play a major role in the formation of data ethics practices, not just as the “owner” of massive amounts of data but also as a regulator. As the amount of information about us increases so will the desire to use AI to cull that data. Governments will help ensure privacy, transparency, and transparency through integrated systems securely grounded in a foundation of enterprise content management (the practice and the technology.)
Predictive government-Police departments will use AI to observe patterns and interrelations in crime and to identify high incident areas. Gang injunctions and graffiti tags will be recorded, stored, and retrieved using an integrated platform consisting of ECM, GIS, and LMS. Meanwhile, predictive models will be built so officer resources are deployed where they will be most needed.
As your agency moves toward these opportunities we’d love to share more about how our customer-centric products and services help you, help your citizens. If you are interested in learning more please, contact us.