City of Sierra Madre Selects Laserfiche Cloud and CPS for First Enterprise Content Management Initiative

Eight departments will benefit from a new approach to information management, with accessibility, personalized support, and long-term security among the City's priorities.

Complete Paperless Solutions (CPS), a Laserfiche Premier Partner and employee-owned company, is pleased to announce that the City of Sierra Madre, California, has selected Laserfiche Cloud and CPS VIP Support for its first enterprise content management (ECM) initiative.

The project represents a significant step in the City's digital modernization efforts, establishing an ECM foundation that will ultimately serve eight departments. By investing in Laserfiche Cloud, Sierra Madre can centralize information, improve document accessibility, and introduce more efficient processes across its operations.

Accessibility was an important consideration in the City's evaluation. Sierra Madre wanted to understand how its new ECM platform would support accessibility requirements while accommodating the unique needs and working practices of a smaller municipality.

Equally important was finding a partner that understood those needs. Rather than adopting a one-size-fits-all approach, Sierra Madre sought a solution and support team that could adapt to its existing operations while helping the City build new capabilities over time.

CPS VIP Support will provide ongoing technical assistance, unlimited training, and access to experienced Laserfiche professionals as departments adopt the platform and expand their use of ECM.

The City's longer-term roadmap includes establishing a Trusted System for electronic records, implementing Laserfiche Enterprise Security, and ultimately CJIS compliance for the PD. These future capabilities will help Sierra Madre strengthen information governance, records protection, and security as its ECM environment matures.

"Sierra Madre asked exactly the kinds of questions we like to hear from agencies making their first ECM investment," said Claude Schott, CFO of Complete Paperless Solutions. "They wanted to know how we would address accessibility and accommodate the way their departments actually work. Our job is to help them build a system that fits their organization today and can grow with them over time."

For Sierra Madre, the investment is not simply about replacing paper or introducing new software. It is about creating a foundation for better information management across the City, with the flexibility to introduce additional capabilities as departmental needs evolve.