From Adoption to Governance: How Carlsbad Became a Digital Trailblazer
- Kimberly Samuelson
- 3 hours ago
- 2 min read
Complete Paperless Solutions is proud to recognize the City of Carlsbad as the winner of the CPS Digital Trailblazer Award in the Small Agency category. This award honors agencies that take thoughtful, strategic steps toward digital transformation—and Carlsbad continues to raise the bar.
Carlsbad’s Laserfiche journey reflects a clear commitment to enterprise-wide engagement and long-term governance. The addition of 200 Forms Participant Users signals a meaningful investment in accessibility and collaboration across departments. Their ongoing implementation of Laserfiche Records Management Edition ensures retention and compliance are embedded directly into daily processes, not treated as an afterthought.
“Carlsbad isn’t chasing technology for technology’s sake,” said Jamie Dunn, Vice President of Sales at Complete Paperless Solutions. “They’re making deliberate, smart investments that expand access, strengthen governance, and build a system their staff can truly rely on. From Forms adoption to records management and Trusted Systems, this is digital transformation done the right way.”
We are also impressed by Carlsbad’s focus on building a Trusted System. With an Assureon device now being added to their environment, the City is strengthening the integrity, security, and defensibility of its records for years to come.
Since joining CPS as a VIP client, Carlsbad has fully embraced Unlimited Training, empowering staff to deepen their expertise, confidently launch new initiatives, and push their Laserfiche platform far beyond basic digital filing.
Carlsbad’s work exemplifies what it means to be a true digital trailblazer—intentional, disciplined, and forward-looking.
Kudos to the entire team on this well-deserved recognition!