Complete Paperless Solutions (CPS) is proud to present the 2025 CPS Digital Transformation Award to the City of Santa Clarita in recognition of its outstanding leadership in advancing digital services through Laserfiche.

This award honors the entire City of Santa Clarita for embracing an enterprise-wide approach to digital transformation—one that prioritizes usability, scalability, and long-term value for both staff and the community. The city’s work demonstrates how technology, when paired with strong internal ownership and cross-department collaboration, can significantly enhance government operations.

A key contributor to this success is Frankie Rios, IT Analyst for the City of Santa Clarita, whose hands-on leadership and deep understanding of both technical and operational needs helped guide the initiative from vision to execution. Frankie’s work was supported by a highly engaged IT team, including Ryan James, Benny Ives, and Ryan Drake, whose collective expertise and collaboration were instrumental in delivering tangible, measurable results for the organization.

“Santa Clarita exemplifies what digital transformation should look like in local government,” said Claude Schott, CFO of Complete Paperless Solutions. “This was not about technology for technology’s sake. Frankie and the city team focused on building Laserfiche Forms solutions that actually work for staff, scale across departments, and support long-term operational resilience. That kind of intentionality is what sets Santa Clarita apart.”

CPS is honored to partner with the City of Santa Clarita and recognizes the city’s commitment to innovation, operational excellence, and continuous improvement. This award celebrates not just a successful implementation, but a culture that embraces smart, sustainable change across the organization.

About the Project

The City of Santa Clarita partnered with Complete Paperless Solutions to expand its Laserfiche platform as a foundation for enterprise digital transformation. The initiative focused on improving internal efficiency, standardizing information management practices, and enabling departments to transition from paper-based, manual processes to automated, auditable workflows.

With strong leadership from Frankie Rios and close collaboration across the IT team, the project emphasized practical adoption—ensuring solutions were intuitive for staff, scalable across departments, and aligned with the city’s long-term operational goals. The result is a more resilient, modern digital environment that supports transparency, compliance, and better service delivery.

Project Spotlight: Real-World Results

As part of its digital transformation, the City of Santa Clarita partnered with CPS to host a live webinar that showcased how Laserfiche Forms and workflow automation are modernizing internal processes. The recorded session provides a practical, behind-the-scenes look at how the city approached automation, change management, and cross-department adoption.

👉 Watch the recorded case study: Transforming City Workflows with Laserfiche Forms – A Case Study with Santa Clarita