Clerks, Coders, and Capes: Meet the Unsung Superheroes Powering Digital Change

Who are your Digital Transformation Heroes?

They don’t wear capes, but maybe they should. At CPS, we’ve had the privilege of working alongside some of the most mission-driven professionals in local government, and we’ve noticed a pattern. Every successful Laserfiche deployment has a dream team: the City Clerk, the IT Manager, and the Records Professional.

They come from different departments, bring different strengths, and wear different hats. But together, they’re the real change agents. These roles serve as the connectors who help their organizations shift from “how we’ve always done it” to “what’s possible.” Here’s how each of them brings their brand of heroism to a Laserfiche journey.

The City Clerk: Captain Compliance and Community Connector

City Clerks have a superpower for building consensus and keeping things above board. They know their community, they know their council, and they know how to pull people together. During a Laserfiche deployment, Clerks are often the ones saying, “We need everyone at the table.” They help break down silos and make sure voices across departments are heard.

Take Sabdi Sanchez, City Clerk at the City of Indio. She saw the opportunity to use Laserfiche Cloud not just for public records, but to create a modern digital backbone across departments. Her leadership helped bring together stakeholders in Public Works, Finance, and Community Development, aligning everyone around a shared goal: transparency and service. With her guidance, Indio didn’t just “go digital”—they got strategic.

The IT Manager: The Architect Behind the Curtain

When Laserfiche needs to communicate with other systems, when permissions become complex, or when a workflow requires scaling, the IT Manager is there, making it happen. They’re the ones building the infrastructure that lets people move faster and work smarter.

At the City of Indian Wells, the IT team played a pivotal role in turning their Laserfiche vision into reality. Their behind-the-scenes leadership ensured a seamless transition to the cloud, with tight integrations and scalable solutions that work across departments. They didn’t just support the change—they helped architect it.

The Records Pro: Guardian of Governance

Records Managers know the rules. They know what to keep, how long to keep it, and what could come back to haunt an agency during an audit. But more than that, they know how information should flow—because they’ve seen what happens when it doesn’t.

The Santa Ynez River Water Conservation District offers a great example. Their records and finance staff worked closely with CPS to automate accounts payable in Laserfiche Workflow, making it easier to track, store, and retrieve documentation, all while staying compliant. Their efforts made finance more efficient, but also more resilient.

The Power of Collaboration

What happens when you bring these three roles together? Transformation. Because when people from different disciplines collaborate—with the right partner and the right tools—technology becomes more than just efficient. It becomes empowering.

At CPS, we’ve seen it time and again: the most successful Laserfiche implementations aren’t just technical projects. They’re people-powered.

Want to discover your digital dream team’s potential? Let’s suit up together.