Is Intelligent Automation for You? (Part One)


We’ve discussed how Laserfiche Workflow is the key to your ECM investment. While automating a three-person process is helpful. We’re seeing automation dropping in the tech stack, becoming a foundational platform. Accordingly, we thought the time was right to discuss intelligent automation.


What is intelligent automation (IA)?


Intelligent automation is how agencies, districts, and other organizations can deliver the best possible information-based service—internally and externally. However, it’s much more than the paperless office or ensuring efficiencies in a process. It’s a function of Laserfiche ECM that will help build your digital information ecosystem.


Some say it’s the future of work, integrating staff, tech, and process. More so, it’s an engine for growth.


IA describes a large category of technology solutions that automate processes that were once manual so that businesses can anticipate the needs of users and customers. It helps organizations simplify or eliminate manual tasks through technology. Workflow bots are a type of IA functionality that Laserfiche includes. They add, “Enterprises that rely on legacy systems or third-party, external sites for everyday operations but currently do not have a way to integrate them can deploy workflow bots to work between applications seamlessly, syncing data and processes without human intervention. As companies increasingly look to automation to handle routine, manual tasks, employees will be empowered to do more productive and less robotic work.”


What features of Laserfiche employ IA?


Intelligent capture and extraction

When data arrives in your organization, intelligent capture and extraction tools such as Laserfiche Forms, Workflow, and QuickFields automatically ingest that data using pattern recognition and matching to recognize and interpret the information on a document. Automation begins by kicking off a workflow with the forms you’re using and responds by approval changes in template fields or auto population from database lookups.


Optical character recognition

Optical character recognition (OCR) is an intelligent capture tool that extracts data from a scanned document or image file and converts the text into a machine-readable format. . Organizations that employ OCR to convert images and PDFs (typically originating as scanned paper documents) free up staff hours, and ensure records are findable.


If you are interested in learning more about IA capabilities, we’ll produce more content soon. Stay tuned!


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