Why AI is Now Critical to Enterprise Content Management, and How Laserfiche and CPS Lead the Way

Enterprise Content Management (ECM) has always been about helping organizations securely capture, store, and manage their information. However, in today’s digital landscape, the sheer volume of data, the need for rapid decision-making, and the expectations for seamless citizen services mean that traditional ECM alone is insufficient. Artificial Intelligence (AI) is no longer a “nice-to-have”—it is critical to making ECM smarter, faster, and more effective.

The New Demands on ECM

Cities, special districts, and agencies across California and beyond are managing an increasing amount of content than ever before. Documents arrive in various formats, including scanned paper, PDFs, forms, emails, videos, and even geospatial data. Constituents expect instant access to accurate information, while regulations demand trustworthy retention and records management.

In this environment, ECM systems must do more than store documents. They must actively interpret, classify, and route content while supporting transparency, compliance, and user experience. AI provides that capability, turning ECM into a proactive, intelligent system.

How AI Transforms ECM

AI augments ECM in several essential ways:

• Intelligent Capture: Instead of manual indexing, AI recognizes forms, invoices, and contracts, extracting metadata with high accuracy.

• Classification and Records Management: AI helps categorize documents based on content, making compliance easier and strengthening retention schedules.

• Process Automation: Workflows become smarter when AI predicts next steps, routes approvals, and highlights bottlenecks before they impact service delivery.

• Enhanced Search and Discovery: Natural language queries and semantic search help users find information faster, even across vast repositories.

• Analytics and Insights: AI surfaces patterns in content usage and processes, supporting better planning and decision-making.

Without AI, ECM risks becoming static and outdated in a world that requires agility. With AI, organizations can ensure their content management systems remain relevant and valuable.

Laserfiche’s AI-Driven Approach with CPS

Laserfiche, the platform of choice for CPS clients, has integrated AI deeply into its ecosystem. Features like AI Capture Profiles, Smart Fields, and machine learning classification enhance every stage of the content lifecycle.

“Laserfiche has done an exceptional job embedding AI into the platform in a way that’s both practical and transformative,” said Claude Schott, CFO of CPS. “For our clients, this means they’re not just digitizing records, they’re creating intelligent, trustworthy systems that serve them for decades.”

By pairing Laserfiche’s technology with CPS’s deep expertise in municipal and district implementations, clients benefit from more than software. They gain a partner who understands how to align AI-powered ECM with long-term compliance, governance, and service delivery goals.

“AI is helping our clients make faster, better decisions while maintaining the highest standards of records management,” added Jamie Dunn, CPS VP of Sales. “That’s the future of digital government services, and it’s happening right now.”

The Future of ECM is Intelligent

As digital transformation accelerates, organizations that fail to adopt AI-driven ECM will face inefficiency, rising costs, and compliance risks. CPS clients, on the other hand, are already experiencing the benefits of intelligent capture, smarter workflows, and transparent, trustworthy records systems.

AI is no longer optional in ECM—it’s essential. And with CPS and Laserfiche, local governments and special districts can trust that their systems are ready to meet today’s challenges and tomorrow’s opportunities.