Q2 2023 Local Government Trends
With the advent of a new fiscal in California comes the power and responsibility of a new budget for municipalities. Indeed, agencies will continue their digital transformation and enable themselves to use cloud technologies.
With federal funding still available and the disruption of the post-COVID era calmed, we anticipate local government looking very different by the end of 2023. The year will continue the digital transformation as agencies, special districts, and schools continue to embrace and invest in cloud software.
As mentioned previously, cloud investments will continue for a good reason. As the technology matures, so do the benefits and as governments look to new technologies to update their service delivery mechanisms. Government leaders continue to move work online to enable them to meet the requirements of their roles and the needs of their communities. With funding from the IIJA, governments have expanded remote work infrastructure, broadband capability, and cybersecurity measures. There is no better time for local leaders to pivot to the cloud. Expect to see more governments adopt cloud technology in 2023. Our experience proves that more and more clients want to have cloud conversations.
The digital world is here to stay. As residents have put their consumer expectations onto governments, they’ve also come to expect an improved experience from their local government. Local governments see an increasing need to deliver a better digital experience to local businesses and residents, enabling them to do business with administrative offices online, 24/7/365.UX (user experience) has become increasingly crucial to agencies for service delivery. Gartner Research suggests that over 85% of governments that don’t strategically take measures to improve the user experience for employees and residents will fail to transform government services digitally. Agencies are working to create personalized and user-friendly government services, such as online permitting, business license renewals, and transparent multi-year budgeting. By personalizing the experience and gaining trust over time, governments can deliver significant time savings and cross-agency service delivery economic impact. And, importantly, continue to build confidence in times of turmoil.
State and local governments, healthcare organizations, agencies, and special districts have historically experienced cyber-attacks through on-premise servers and software. Although t cyberattacks are far from new, cybercriminals are becoming more sophisticated and evolving attacks faster, so cybersecurity will continue to be a hot topic in 2023.
As government organizations continue to prioritize the security of their digital communities, it is essential to find trusted partners who can effectively and securely manage customer documents and data. Performing proper due diligence, including verifying compliance with mandates and best practices and understanding how data is protected, will be critical in reducing cybersecurity risks.
We also see an incredible surge in interest in Trusted Systems. The reasoning behind the development of "Trusted Systems" is to ensure that at least one copy of the electronic document or record into electronic media that does not permit unauthorized additions, deletions, or changes to the original document and that is to be stored and maintained in a safe and separate location. Implementing a trusted system brings you in compliance with CGC 12168.7 Part c