Smart Fields: When Metadata Finally Works the Way Agencies Do
Metadata has always been central to effective records management. It’s how organizations classify information, apply retention, enable search, and build automation. And yet, for many agencies, metadata is also where systems quietly begin to fail. Not because the staff don’t care. Not because governance is weak. But traditional metadata models assume a level of document consistency that rarely exists in municipal environments. Forms change. Departments submit information diff
