

What Does It Feel Like to Be Customer 1468A?
A few weeks ago, we were discussing customer support, software vendors, and implementation experiences when CPS Partner Claude Schott made a comment that immediately changed the direction of the conversation. "Sometimes you're customer 1468A." Everyone laughed because they instantly knew what he meant. It wasn't a criticism of any particular software company. In fact, most successful software companies eventually face the same challenge. As they grow, they add customers, empl













