CPS at the League of California Cities City Managers Conference in Napa

Complete Paperless Solutions was proud to be represented by Jamie Dunn, VP of Sales, at the League of California Cities City Managers Conference in Napa. While the event had a smaller vendor footprint than some municipal conferences, our decision to attend was intentional and values driven.

There were approximately 30 vendors onsite, with a strong presence from builders and contractors and a handful of AI focused companies. Booth traffic was lighter than anticipated. Even so, CPS participated in support of City Managers as an association and as part of our long term commitment to brand presence within California’s municipal leadership community.

“Our goal in attending was not just about booth traffic,” said Jamie Dunn, VP of Sales at CPS. “We show up because City Managers are leading digital transformation in their agencies. Being present demonstrates that we are invested in their success, even when the room is not packed.”

One of the highlights of the conference was the opportunity to spend quality time with the City of Lathrop. Jamie took members of their team out for a meal, creating space for thoughtful conversation outside the conference floor. These relationship building moments often matter more than badge scans. They allow us to better understand the operational pressures City Managers face and how enterprise content management can support strategic goals around transparency, compliance, and service delivery.

CPS also connected with a prospective agency currently using the document imaging component of Tyler Technologies. The feedback was candid. The agency expressed frustration with limitations in their current system and a desire for something more flexible and future ready. Conversations like these reaffirm why so many California agencies turn to Laserfiche with CPS as their implementation partner. When document management feels like a bolt on rather than a platform, it can hold departments back instead of empowering them.

Another encouraging development came from one of the AI companies exhibiting at the conference. They shared that they have an integration with Laserfiche and are actively working on use cases related to public records requests. This is an area of growing importance for City Managers across California. The volume and complexity of public records requests continue to increase, and agencies are looking for intelligent ways to streamline intake, search, redaction, and response workflows.

“We were intrigued by the potential integration around public records requests,” Jamie said. “If AI can responsibly accelerate search and retrieval while maintaining compliance and auditability inside Laserfiche, that is a conversation worth having. We are looking forward to exploring what that partnership could mean for our clients.”

Even when booth traffic is modest, conferences like the City Managers Conference provide valuable insight into where municipal leadership is focused. Capital projects and construction dominated the vendor floor, which reflects ongoing infrastructure investment across the state. At the same time, the presence of AI companies signals a clear interest in how emerging technologies can support core government functions.

For CPS, attending events like this reinforces our belief that digital transformation is not a sprint. It is a sustained commitment to governance, process optimization, and trustworthy systems. Showing up in Napa was part of that commitment.

We appreciate the opportunity to support the League and the City Managers who are shaping the future of their communities. We look forward to continuing conversations that began in Napa, especially those focused on smarter public records processes and more resilient information management platforms.