The Rise of the Digital Records Strategist: Why the Clerk’s Office Is Leading Cloud Transformation

For decades, the City Clerk’s Office was regarded as the quiet backbone of government, serving as the keeper

of agendas, records, and resolutions. But in 2025, something remarkable is happening. Clerks and secretaries are becoming the catalysts for digital transformation across local agencies.

At CPS, we see this shift every day. The conversation has moved from “how do I get my paper scanned” to “how can I make this process work better for everyone?”

From Custodian to Strategist

The modern records professional isn’t just maintaining a filing system. They’re managing the integrity of information across the enterprise, ensuring that what the public sees is accurate, consistent, and preserved. Many of our clients began their Laserfiche journey with a single workflow or agenda process, and today they’re leading enterprise-wide initiatives that touch finance, HR, and permitting.

As Sabdi Sanchez, City Clerk of Indio, shared during a recent presentation, “When your information is organized and trusted, it empowers every department.”

Why Clerks Are Driving Cloud Adoption

Clerks understand risk, governance, and accountability,  the very principles that make Laserfiche Cloud such a powerful fit. They know that the records they safeguard are not just historical, but operational. Cloud migration isn’t just an IT project anymore. It’s about creating a sustainable and transparent information environment that will outlast any single technology platform.

With CPS as a partner, many agencies are making that move confidently. Our approach starts with process analysis and readiness. We help clients build a roadmap that respects compliance needs while unlocking automation and access.

Building Trust Across the Enterprise

Records professionals are uniquely positioned to champion trusted systems , frameworks where integrity, retention, and transparency are built into every digital transaction. They understand that a trusted system is more than software; it’s a mindset of stewardship.

We often say at CPS that the best technology implementations are not led by the loudest department, but by the most thoughtful. And that’s why we’re proud to see so many of our clerk clients leading the way into the next era of digital governance.