Behind Every Digital Agency Is a Partner Who Listens

Digital transformation does not start with technology. It begins with listening.

Every local agency has a story. It might be a city clerk managing decades of permanent records with limited staff, or an IT manager supporting dozens of users while balancing cybersecurity, compliance, and modernization goals. They all share the same mission: to serve their communities efficiently, transparently, and with integrity.

At CPS, the most successful technology projects begin by understanding those people and their realities. Listening helps us design Laserfiche systems that not only work but fit.

Listening Builds the Foundation

Before any workflow is mapped or any form is built, there is a conversation. It is where we learn how a department operates, what challenges they face, and what success looks like to them.

That process of listening is what turns a standard implementation into a tailored solution. For some agencies, it means building digital workflows that save staff time and reduce errors. For others, it means designing repositories that align perfectly with retention schedules or creating integrations that connect departments.

When clients feel heard, adoption follows naturally. Staff trust the system because it reflects the way they already work, only better.

Technology Follows Understanding

Laserfiche is a powerful platform, but technology alone does not create transformation. What matters is how it is applied.

By taking the time to understand our clients’ processes, CPS helps local agencies get more from their investment. From scanning projects to full-scale records management implementations, our approach is guided by the belief that the best systems grow out of real needs and practical insight.

We work side by side with departments to ensure the system evolves with them. As agencies expand their use of Laserfiche — automating more processes, integrating new systems, and introducing digital records management — the foundation built on listening continues to pay off.

Partnership Is the Key to Sustainability

Digital transformation is never “one and done.” The technology continues to evolve, and so do the needs of local government. A trusted partner helps you stay ahead of those changes.

CPS’s long-term clients know that support does not end after go-live. We check in, offer guidance, and help agencies plan their next steps, whether that means optimizing existing workflows, cleaning up metadata, or preparing for a trusted system.

As Joe Memphin, CPS’s VP of Support and Services, says:

“The agencies we work with are serving their communities every day. Our job is to serve them, to listen, respond, and make sure their systems help them do that better.”

The Human Side of Digital Success

Behind every efficient digital process is a team of people who care deeply about doing their jobs well. That is what inspires CPS.

When we listen first and build second, we create solutions that make work easier, strengthen compliance, and make service more consistent. And when those outcomes happen, the technology becomes invisible; it simply works, allowing staff to focus on what truly matters: serving the public.

Because behind every digital agency is not just a system, there is a partnership built on trust, understanding, and the willingness to listen.