Q2 Partner Review: Is It Time to Reevaluate Your Laserfiche Relationship?

At CPS, we’ve observed a recurring trend: many municipalities begin seriously reevaluating their Laserfiche partner relationships in the second quarter of the year. Whether it’s due to budget cycles, internal project timelines, or simply a spring cleaning mindset, Q2 often sparks a fresh look at longstanding vendor partnerships.

If you’re reading this and thinking, “We’ve had the same partner for years… but are we really getting what we need?” — you’re not alone. It’s a question many agencies are starting to ask. And it’s one worth exploring.

As your agency evolves, your needs from a Laserfiche partner will naturally shift, too. The systems you rely on must do more than just “work.” They should be helping your team save time, improve service delivery, and operate more efficiently, and your partner should proactively support those outcomes.

As you move through Q2, consider the following key questions about your current Laserfiche partner and why now might be the ideal time to switch to CPS.

Is Your Current Partner Still Delivering Value?

A good Laserfiche partner should offer more than software licenses and support tickets. They should feel like an extension of your internal team, anticipating your needs, identifying areas for process improvement, and guiding you through everything from system optimization to compliance and records management.

Ask yourself:

• Are we getting proactive recommendations and strategic guidance?

• Does our partner really understand our information and records management challenges and recognize the importance of digital citizen services?

• Has our partner helped us grow our Laserfiche usage, or are we stuck with underutilized licenses?

• Do we feel like a priority, or just another account?

If your partner is only reactive, slow to respond, or leaves your staff to figure things out on their own, you may be missing out on the full potential of the Laserfiche platform.

Why Q2 is the Right Time to Make a Move

We’ve found that Q2 is the ideal time to transition Laserfiche partners for a few key reasons:

1. Pre-Fiscal Year Planning: For most California municipalities, the fiscal year begins on July 1. That makes Q2 a critical time for reviewing technology priorities, vendor relationships, and budget allocations. If you’re already in planning mode, this is the ideal moment to evaluate whether your current Laserfiche partner is aligned with your goals for the new fiscal year.

2. Time to Pivot Before Summer: With summer months often bringing a natural slowdown, Q2 gives your team a window to switch, onboard a new partner, and get systems running smoothly before fall initiatives begin.

3. Maximize License ROI in FY25: If your Laserfiche licenses aren’t being used to their full potential, Q2 is your chance to course-correct. By making a change now, you can hit the ground running when FY25 begins and ensure your investment is being put to smart use from day one.

Why Agencies Choose CPS

At CPS, we’ve built our reputation on long-term, successful partnerships with cities, counties, and special districts across California and beyond. When municipalities come to us, it’s often after years of frustration with a partner who isn’t meeting their expectations, and they’re surprised by how much more they can achieve with the right support.

Here’s what sets us apart:

✅ Strategic Guidance, Not Just Tech Support

We don’t just help you “keep the lights on” — we help you move forward. Our team partners with your departments to identify inefficiencies, design intelligent digital workflows, and solve real operational challenges using the full capabilities of the Laserfiche platform and our dev skills.

✅ Expertise That’s Built for Government

We understand the unique regulatory, records management, and citizen service requirements that public agencies face. From supporting city clerks and finance departments to automating HR onboarding and public records requests, we know what works and tailor every deployment accordingly.

✅ Exceptional Client Service

Our clients know us by name. You won’t be routed through a maze of support queues or left hanging. We offer responsive, high-touch service that includes personalized support, regular check-ins, and a team as committed to your success as you are.

✅ VIP Support

For agencies, our VIP Support services give you even more confidence. We help clients navigate licensing, integrations, user adoption, and data governance with hands-on support that goes beyond standard partner offerings.

What Happens When You Switch to CPS?

Making a partner change doesn’t have to be disruptive. Many agencies tell us they wish they’d done it sooner.

Our transition process is designed to be smooth, fast, and minimally disruptive. Here’s what you can expect:

• Partner Transfer Coordination: We guide you through transferring your account with Laserfiche.

• Environment Review & Recommendations: We start with a system check and provide a roadmap for optimization.

• Quick Wins: We look for immediate improvements that deliver visible value to your team.

• Long-Term Planning: We help build a strategic plan that aligns your Laserfiche goals with your agency’s broader priorities.

Ready for a Fresh Start?

If your current Laserfiche partner isn’t delivering the value, service, or innovation your agency needs, Q2 is the perfect time to explore your options.

CPS offers more than just expertise — we offer partnership. And we’re here to help your team get the most from your Laserfiche investment, whether you're in the cloud, on-premises, or planning your next digital leap.

Let’s talk. The second quarter might just be the beginning of a stronger, smarter, more supportive relationship.