What Local Agencies Really Need from a Laserfiche Partner

When local agencies decide to modernize their records and workflows with Laserfiche, the technology is rarely the hardest part. The real challenge is finding a partner who understands how government actually works: the pace, the accountability, and the fact that many departments operate with limited staff and significant responsibilities.

At CPS, we have spent years helping local agencies turn Laserfiche into the foundation for more efficient, transparent, and trustworthy systems. Along the way, we have learned that successful implementations have less to do with software and more to do with a partnership mindset.

1. You Need a Partner Who Understands Government Realities

Public agencies do not have the luxury of trial and error. Budgets are tight, teams are small, and systems must work the first time. That means your Laserfiche partner must understand the rules and responsibilities that come with public service, including Brown Act compliance, retention schedules, and trustworthy systems.

CPS’s experience with local agencies means our solutions are built around those realities. Whether we are working with a clerk’s office to digitize permanent records or an IT department to build integrations for finance or HR, we start by ensuring the system supports how your agency actually operates.

2. You Need Responsiveness You Can Count On

It is not unusual for a Laserfiche administrator to wear several other hats. When something stops working, you do not have time to wait a week for help. A dependable partner knows that every hour of downtime affects staff productivity and public service.

That is why CPS is known for its quick response times and straightforward support model. When you call or email, you reach someone who knows your system and can get you back up and running quickly.

As Jamie Dunn, CPS’s Vice President of Sales, explains:

“We take every support request seriously because behind every ticket is someone trying to serve their community. Our job is to make sure they can.”

3. You Need a Partner Who Builds for the Long Term

Digital transformation is not a destination. It is an ongoing process of improvement, learning, and adaptation. The right partner helps you evolve from initial scanning or workflow automation to enterprise integrations, records management, and eventually a trusted system that secures your digital history.

CPS helps clients plan for that evolution by creating realistic roadmaps and providing continuous support as needs grow. We measure our success by how sustainable and self-reliant our clients become over time.

4. You Need Fair, Transparent Pricing

Public agencies value predictability. CPS’s pricing is designed for clarity and fairness, without hidden charges or complicated service tiers. We believe transparency builds trust and long-term relationships.

The Bottom Line

Choosing a Laserfiche partner is not about who can sell the most licenses; it's about finding the right fit. It is about finding a team that stands with you through every phase of your digital journey.

At CPS, we make technology work the way government works, collaboratively, responsibly, and with lasting value. Because digital transformation is never really “done.” There is always another process to refine, a new regulation you must meet, another department to empower, and another opportunity to serve your community better.